SHIPPING & RETURNS
SHIPPING & RETURNS
Enjoy Free shipping, exchanges & returns on all domestic orders. International fees apply.
Exchanges & Returns on All Fashion, Home Decor, New Accessory & New Jewel Items are gladly accepted within 14 days of purchase delivery date.
We are available to help with any sizing and fit questions you may have. Please reach us at 347-946-0560 or by emailing us at Shine@EastEndLifestyle.com.
Unable to decide… Order multiple sizes & styles, while enjoying complimentary returns & exchanges.
All items are lovingly packed and shipped by USPS Priority Mail with tracking.
Insurance and/or Express Mail is available upon request with Additional Cost.
All orders are lovingly packed and shipped by USPS Priority Mail with tracking and signature confirmation.
Insurance and/or Express Mail are available upon request – additional shipping costs apply.
Customs fees or duties are the buyer's responsibility and are not included in the price.
~ East End is NOT RESPONSIBLE for packages lost or stolen during shipment.
Fashion + New Jewels & Accessories Return Policies
We want you to be happy with your purchase! As we area a small operation, we must adhere to the following rules when accepting any item(s) for a refund or store credit. Kindly note the following return policy:
- Please notify us within 14 days of the package delivery that you wish to return a Fashion, Home Decor, New Jewel or New Accessory Item. This is a very important step in the return process, so we can be alerted to watch our return post. Notification of intent to return an item beyond the required 14 day notification window will render the transaction a FINAL SALE and no refund will be issued.
- Item(s) must be post-marked for return to EAST END – Returns, 40 East Meadow Road, Wilton, CT 06897, within 14 days of the delivery date to qualify for a refund.
- Return items must be received in exactly their original condition, undamaged, unused, unworn, and with all EastEndLifestyle.com hang tags still attached. We reserve the right to refuse any and all packages that do not meet our guidelines.
- Kindly package any items for return carefully and securely. We reserve the right to refuse an item for return that was damaged due to careless packaging.
- Shipping costs, handling and credit card fees are not refundable.
- Refunds, less shipping costs, handling and credit card fees are issued upon receipt and inspection of the accepted item(s).
- Any item(s) being returned are your responsibility. There are no refunds issued on items damaged or lost during shipping. Any claims against loss or damage caused by shipping must be filed directly with the carrier.
RETURN or EXCHANGE
PLEASE SEND ALL RETURNS TO:
Please contact our customer service at 347-946-0560 or by emailing us at Shine@EastEndLifestyle.com, to set up a replacement order, return shipping and/or refund, within 14 days of purchase delivery date. Your new order will be shipped for Free.
Shipping rates with the carrier of your choice, applies to all returns. Please contact our customer service at 347-946-0560 or by emailing us at Shine@EastEndLifestyle.com, within 14 days of purchase delivery date, to set up replacement order, return shipping and/or refund. International shipping rates will apply.
Any and all fees, customs fees, duties, taxes, etc. are the responsibility of the customer. Please check with your local customs office for all information. As we are a retail boutique, we are not able to mark orders as “gifts”. We will represent product and values clearly on customs forms. International Shipping Charges are NON-REFUNDABLE.