VINTAGE + ART + POLICIES

All Designs, Creations, Graphics & Artwork are Original & Owned By East End / Jennifer Paganelli.


VINTAGE ITEMS: Some of our items are over 50 years old. We do our best to make known the description, condition, and any flaws or damage ~ there may be wear consistent with age.  

Any questions, please contact us at 347-946-0560 or by emailing us at Shine@EastEndLifestyle.com. 

 

Vintage + Vintage Reclaimed + Art Gallery Return Policies

We want you to be happy with your purchase!  As we area a small operation, we must adhere to the following rules when accepting any item(s) for a refund or store credit. Kindly note the following return policy:

  1. Please notify us within 48 hours of the package delivery that you wish to return a Vintage, Vintage Reclaimed or Art Gallery item.  This is a very important step in the return process, so we can be alerted to watch our return post. Notification of intent to return an item beyond the required 48-hour notification window will render the transaction a FINAL SALE and no refund will be issued.
  2. Item(s) must be post-marked for return to EAST END – Returns, 40 East Meadow Road, Wilton, CT 06897, within 3 days of the delivery date to qualify for a refund.
  3. Return items must be received in exactly their original condition, undamaged, unworn, and with all EastEndLifestyle.com hang tags still attached. We reserve the right to refuse any and all packages that do not meet our guidelines.
  4. Kindly package any items for return carefully and securely.  We reserve the right to refuse an item for return that was damaged due to careless packaging.
  5. Shipping costs, handling and credit card fees are not refundable. In addition, there is a 10% restocking fee on all accepted Vintage, Vintage Reclaimed & Art Gallery Returns. 
  6. Refunds, less shipping costs, handling and credit card fees and restocking fees are issued upon receipt and inspection of the accepted item(s). 
  7. Any item(s) being returned are your responsibility. There are no refunds issued on items damaged or lost during shipping. Any claims against loss or damage caused by shipping must be filed directly with the carrier.

 

PLEASE SEND ALL RETURNS TO:

EAST END – Returns
40 East Meadow Road
Wilton, CT 06897

DOMESTIC CUSTOMERS:

Please contact our customer service at 347-946-0560 or by emailing us at Shine@EastEndLifestyle.com, to set up a replacement order, return shipping and/or refund.  Your new order will be shipped for Free.



INTERNATIONAL CUSTOMERS:
Shipping rates with the carrier of your choice, applies to all returns.  Please contact our customer service at 347-946-0560 or by emailing us at Shine@EastEndLifestyle.com.  International shipping rates will apply.

Any and all fees, customs fees, duties, taxes, etc. are the responsibility of the customer.  Please check with your local customs office for all information. As we are a retail boutique, we are not able to mark orders as “gifts”. We will represent product and values clearly on customs forms.  International Shipping Charges are NON-REFUNDABLE.